Return Policy

At Kamdhenu Gems, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a return and exchange policy to ensure your shopping experience is positive.

1. Returns

• Eligibility: Items must be returned within 14 days of receipt to be eligible for a refund. The item must be unused, in its original packaging, and in the same condition as when you received it.
• Non-returnable Items: Custom-made products, personalized items, or items purchased on sale are non-returnable unless they arrive damaged or defective.

2. How to Initiate a Return

• Contact us at [your contact information] within 14 days of receiving your item to initiate the return process. Please provide your order number, item details, and the reason for the return.
• Once your return is approved, we will provide you with return instructions.

3. Shipping Costs for Returns

• You will be responsible for paying for the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• If the return is due to an error on our part or a defective product, we will provide a prepaid shipping label.

4. Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

5. Exchanges

If you wish to exchange an item for a different size or product, please contact us within 14 days of receiving your item. The exchanged item must be of equal or lesser value. You are responsible for return shipping costs as well as shipping costs for the exchanged item.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately with a photo of the damaged product. We will arrange for a replacement or a full refund, including shipping costs.

7. Contact Information

For any questions regarding our return policy, please contact us at:

info@kamdhenugems.com